Omnia Blog


Are You Sure Your Agency Provides Good Customer Service?

Carletta Clyatt : February 6, 2017 4:57 pm : Blog, Uncategorized

"It’s a rare company that can thrive despite its reputation for bad customer service. To be sure, such companies exist, but they’re not common. Perhaps the company offers a product most consumers simply can’t live without, or the organization is practically a monopoly in a market where people have few choices. Or, maybe the company’s read more »"

2016 Top Human Resource Blunders

Crystal Spraggins : December 28, 2016 5:22 pm : Blog

"Everybody makes mistakes, and HR is no exception. As 2016 comes to a close (and what the year it was!), it’s always good to reflect on what worked, what didn’t, and where the new year might be headed. If you’re an HR professional, manage HR professionals, or are somehow responsible for overseeing traditional HR functions read more »"

What to do When Employees Drive You Crazy

Crystal Spraggins : November 11, 2016 5:28 pm : Blog

"Now and then, the employees you manage drive you crazy. In most cases the feeling is fleeting. But not always. We’re all different, and at times those differences can be a bit too much to bear. What can you do when someone on your team regularly gives you a case of the grouchies? First Things read more »"

Re-engaging the Dis-engaged Employee

Crystal Spraggins : August 12, 2016 2:30 pm : Blog, Uncategorized

"All the surveys prove it—more than two thirds of Americans would rather be working somewhere else. Worldwide, the problem is even worse. A 2013 Gallup poll found that internationally only 13% of workers are engaged. What Causes Disengagement? Many articles have been written about the causes of disengagement, but most experts agree that employee feelings of read more »"

It Doesn’t Have to Be a Crap Shoot: Hiring for Keeps

Crystal Spraggins : August 3, 2016 3:25 pm : Blog

"In a very real sense, you won’t know whether your ideal candidate will turn out to be your ideal employee until several months post-hire. A lot of factors are at play: the personality of the new hire; the personality of the new boss; the personalities of various coworkers, including those in key positions; the workplace culture; read more »"

Look Out! Here Comes Generation Z

Crystal Spraggins : July 20, 2016 10:45 am : Blog

"If you’re tired of hearing about Generation Y (i.e., Millennials) and what they like, don’t like, and want from work, you’re in luck! Generation Z (or whatever they’ll eventually be called) is in high school, and that means they’ll be entering the work-force in just a few short years. Time to get ready!     read more »"

Why You Need a Mentor (and How to Find One)

Crystal Spraggins : March 3, 2016 10:50 am : Blog, Uncategorized

"Forget all the “bootstraps” stories with which we Westerners love to amuse ourselves. No one has ever achieved any level of commercial or material success without help from someone else. That’s the main reason of “why you need a mentor.” Here are the little whys. You Need a Mentor Because …   A Mentor Knows Things You Don’t read more »"

How, When, and Why to Tell the Boss “No”

Crystal Spraggins : February 24, 2016 11:08 am : Blog, Uncategorized

"Many of us have a hard time saying no to anyone, including those closest to us such as children, significant others, and good friends.    It’s not hard to understand why. We don’t want the people we love to get angry with us, and we don’t want to disappoint them either. Unfortunately, sometimes a “no” read more »"

Avoiding the Counterproductive Counteroffer

Crystal Spraggins : February 10, 2016 11:05 am : Blog, Uncategorized

"An executive once said to me that he never counters when employees announce their resignations, because if employees are ready to move on that’s what they should do. At the time, I thought the executive sounded a little smug and a bit condescending, as though lowering himself to counteroffer just wasn’t something a man of read more »"

Does Your Boss Deliberately Start Fights with You?

Crystal Spraggins : January 29, 2016 10:59 am : Blog, Uncategorized

"What do you do when it seems your boss would like nothing more than to see you blow your top? It sounds strange to say, but there are bosses out there (very bad bosses, I might add) who enjoy provoking their employees to wrath, fear, frustration, and any other number of negative emotions.   I’ve read more »"

Is Your Need for Control Taking Control of You?

Crystal Spraggins : January 15, 2016 10:53 am : Blog, Uncategorized

"  Managing a career takes discipline. If you’ve obtained some degree of success at work, you probably didn’t do it by leaving a bunch of stuff to chance. Instead, a good bit of your actions were likely planned. That’s okay. Self-control is a virtue—there’s no doubt about it. However, difficulties can arise when the need read more »"

Where is Everybody? Managing Employee Absences During the Holiday Season

Crystal Spraggins : December 22, 2015 2:49 pm : Blog, Uncategorized

"It’s the holidays, and it won’t be long before the sense of urgency your employees normally demonstrate takes a marked nosedive. It’s only natural. Right on cue with the holiday parties, company-sponsored gift exchanges, and daily influx of seasonal treats most employees will start to slow down as they look forward to time away from read more »"

Should You Give That Employee A Bonus?

Crystal Spraggins : December 15, 2015 2:45 pm : Blog, Uncategorized

"When Accounting Principles surveyed more than 500 US HR and hiring managers, two thirds said their company plans to give holiday bonuses this year, with the average amount expected to be $858. Eighty-one percent of those same HR and hiring managers indicated employees could increases their chances of getting a holiday bonus by: Staying more read more »"

Five Things Your Employees Will Appreciate More Than a Holiday Party

Crystal Spraggins : December 10, 2015 2:42 pm : Blog, Uncategorized

"Who doesn’t like a party? Parties are fun! There’s music, food, laughter, and great conversation. No wonder most everyone enjoys a good party. Your office holiday party, which typically occurs during work hours, is double the fun. Instead of being paid to work, employees are being paid to not work. How cool is that? Still, there read more »"

Are Your Disgruntled Employees Disgruntled Because of You?

Crystal Spraggins : November 24, 2015 2:35 pm : Blog, Uncategorized

"If you’re hearing more moans and groans than Christmas cheer around the office this holiday season, you might have a larger problem on your hands than simply a case of employees who are already in vacation-mode. Unhappy employees tend to be a little more vocal around Christmas and mid-summer, when they’d rather be vacationing than spending time read more »"

6 Ways to Ensure that Your Applicants Have a Lousy Interview Experience

Crystal Spraggins : November 17, 2015 2:35 pm : Blog, Uncategorized

"Regardless of how much of a “buyer’s market” it may be, organizations will lose out on the chance to hire great employees when their recruiting processes are hostile or indifferent to candidate concerns. If you want to ensure that your candidates think twice about working for you (or perhaps decline to consider your company at read more »"

Can HR Be Trusted?

Crystal Spraggins : November 10, 2015 2:35 pm : Blog, Uncategorized

"Human resources is hardly a new profession, yet many are still confused about its purpose. At the heart of the confusion lies this question—does HR exist to serve the needs of the employer or the employee? Clearly, HR professionals are hired by the organization to further the organization’s goals, but if employees don’t have HR read more »"

Independent Contractor or Employee? How to Get it Right.

Crystal Spraggins : November 4, 2015 10:53 am : Blog, Uncategorized

"Classifying employees correctly is a serious matter that needs to be done with care. And while you might think this goes without saying, the truth is many employers routinely mis-classify workers. In 2008 (more recent numbers not yet available), the Department of Labor received 23,845 complaints of wage and hour abuse and collected more than $185 million in back read more »"

Should You Conduct Employee Exit Interviews?

Crystal Spraggins : October 27, 2015 2:35 pm : Blog, Uncategorized

"When people leave your organization, it’s good to know why. But how do you find out? Traditionally, employers have relied on exit interviews or exit surveys to gather information from departing employees about company culture, processes, procedures, and pay. And just as traditionally, employers have let the information gather dust while continuing to collect more. Everyone involved read more »"

Can Your Boss be Your BFF?

Diana Schneidman : September 29, 2015 2:35 pm : Blog, Uncategorized

"The short answer is “no.” It is not wise to consider your boss as your best friend. The same goes in reverse: A boss should not regard a reporting employee as a best friend. Friendly, yes. Best friend, no.  Why?  Friendships are based on equality and a boss is always your superior.  Can it ever be wise to befriend read more »"

Shifting Trends: What Disqualifies Applicants

Terri Williams : June 8, 2015 2:35 am : Blog, Uncategorized

"No one is perfect, but when applicants are searching for a job, they need to be as flawless as humanly possible. For example, just one resume mistake can land a candidate’s application documents – and career aspirations – in the shredder. Its important to know what kind of things will get your resume noticed in read more »"

Is Your Summer Workplace Dress Code In Need of a Make Over?

Diana Schneidman : June 1, 2015 2:35 am : Blog, Uncategorized

"You may think that you recognize inappropriate dress for your workplace when you see it, but what may seem obviously wrong to you may seem quite acceptable to the next person. The only way to keep it fair is to have a written policy that applies to everyone, regardless of age, seniority, or other factors. read more »"

Your Employee Screwed Up! Now What?

Terri Williams : May 27, 2015 2:35 am : Blog

"No one is perfect – and this includes your employees. While you shouldn’t be nonchalant when an employee makes an error, you should also evaluate the action from more than one perspective. There’s no universal answer for how to handle an employee’s mistake. The first step is to sit down with the employee to understand read more »"

Today’s best selling practices: Three steps to identify star job candidates

Diana Schneidman : May 25, 2015 2:30 am : Blog, Uncategorized

"If you are in sales . . . or hiring for sales positions . . . you’re probably glad the predominant sales style has evolved. It’s increasingly rare to experience the aggressive, pushy, high-pressure style stereo typically associated with insurance and auto sales. These industries, as well as others, have had to change their approach read more »"

3 Key Steps to a Culture That Drives Success

Crystal Spraggins : May 21, 2015 2:35 pm : Blog, Uncategorized

"The research is clear. Companies that manage their cultures are more profitable than those that don’t. “Managing Cultural Change to Drive Productivity and Profit,” a publication of the independent audit, tax, and advisory firm Grant Thornton, states: “Companies are beginning to realize the financial benefits of implementing a comprehensive cultural change management solution.” One company read more »"

6 Ways to Unleash Your Inner Leader

Diana Schneidman : May 11, 2015 2:35 pm : Blog, Uncategorized

"What is the difference between a manager and a leader? This is a challenging question with a thousand possible answers that business executives and educators continue to struggle with every day. Not only are the differences difficult to distinguish, but the quandary is exacerbated by the overlap between the two. The ideal manager is also read more »"

9 Steps to Effective Employee Coaching

Terri Williams : April 22, 2015 10:35 am : Blog, Uncategorized

"Employees are more likely to leave an organization when they don’t feel engaged and they’re not comfortable performing their job. That’s understandable because disengaged workers don’t feel like a part of the organization. And if they find their job difficult to perform, they won’t be confident in their abilities, and will likely be fearful that read more »"

What is Your Conflict Management Style

Terri Williams : April 8, 2015 2:35 pm : Blog

"Let’s be honest. No one likes conflict management. You’ve got enough on your plate without having to referee what sometimes may seem like playground disagreements among first-graders in the workplace. However, conflict management is always listed as one of the top skills or traits required of leaders. In fact, a 2013 Stanford University/Miles Group study read more »"

9 Tips to Prevent Poor and Expensive Hiring Decisions

Diana Schneidman : April 1, 2015 12:21 pm : Blog, Uncategorized

"If only you could turn back time and prevent the numerous hiring mistakes you have made in the past! Poor hiring decisions can be expensive when new employees do not prove to be the staffers you anticipated. A study by the Society for Human Resources Management (SHRM) revealed that a bad hire can cost up read more »"

Give Your Employees Their Brains Back

Crystal Spraggins : March 23, 2015 12:56 pm : Blog, Uncategorized

"Are self-managed teams right for your company?  With all due respect to Zappos and the concept of holacracy, most organizations are traditionally hierarchical in nature. A traditional hierarchy means everyone has a job title (even if it’s outdated); a few people are at the top of the food chain, and a few more are in read more »"
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