Hiring & Onboarding

The quest to hire exceptional individuals can be akin to stepping into scenes from Friday the 13th or A Nightmare on Elm Street. It can be a thrilling yet chilling endeavor, where the stakes are high. And no one wants to introduce any “Jasons” or “Freddys” that could potentially trigger a mass exodus of existing […]

“Ghosting” is somewhat of a misnomer to me. After all, in movies and TV shows, ghosts tend to move into places where they aren’t wanted and stick around longer than any of the characters anticipate. But in the non-ethereal world, the act of ghosting is just the opposite. It leaves the ghosted party thinking, “What […]

With so many variables to consider when hiring, it can be hard to know how much weight to put on one over another. You know you want a candidate with pertinent experience, good references, the right educational qualifications (if applicable), and job-relevant behavioral traits. But how much consideration should you give to a candidate’s fit […]

You’re ready to stand out in the community and create strong member relationships, but what’s the best way to get there? First, you have to be ready to provide members with what they want, like incentives, digital engagement, and financial education. Along with meeting member needs in a modern way, you need to stay focused […]

You’re ready to conquer the market, but there’s a lot facing the industry right now. You have to be ready to overcome some big challenges, like the sophistication of insurance technology, cyber risk, consumer trust, the economy, advertising costs, climate change, and unskilled workers. And that’s on top of the everyday business needs, such as […]

When I took my first full time job out of college, I had one mission: to help people. I’d just finished my degree in psychology, and I intended to continue my education to become a counselor. People had always told me what a good listener I was and how easy it was to talk to […]