Six Ways Cognitive Assessments Add Value to the Hiring Process
First off, what are cognitive assessments? Simply put, a cognitive assessment test measures an individual’s ability to think critically. By focusing on key mental processes, these tests can evaluate the subject’s ability to reason, solve problems, comprehend ideas, and learn quickly. They are distinct from behavioral assessment tests, which are also an important part of […]
What is Pre-Employment Testing?
Hiring a new employee is one of the biggest challenges organizations face on a regular basis. According to research by the Society for Human Resource Management (SHRM), it takes an average of 42 days to fill an open position, at the sizable cost of $4,129 per hire. With the average turnover rate around 19 percent, […]
The DOs and DON'Ts of Surprisingly Good Customer Service
We can all think of a time when we have received horrible customer service, right? Unfortunately, poor customer service experiences are usually easier to recall than good examples. For instance, I once had a waiter spill water on me four times...during the same meal. My mother, a teacher, once had to retake an entire series […]
Employee Development in Today’s Landscape: What Employees Want!
Providing development opportunities is one of the most important moves an organization can make to improve employee retention. A 2018 LinkedIn Learning report found that a shocking 94 percent of employees said they would remain with a company longer if it did more to invest in their career development. Considering that more employees quit their […]