Leadership & Management

Stop wasting time and money on hopelessly ineffective salespeople! It’s not just poor leadership or a downward-spiraling economy that can trip off a major financial disaster within your agency. Unwittingly hiring a Producer who’s actually ill-suited to the job will also do it. The statistics are disturbing and speak for themselves: a recent survey shows […]

Really great PWC (personal watercraft) salespeople make their job look easy and fun!  While this may seem like a good thing, it can actually be a big problem, since it gives others the impression that anyone can sell – or should at least try. Wrong. Contrary to what some may say, your products do not just […]

Even the best person for the job can bring managerial challenges! Most credit and collections professionals admit they’ve gotten more than their share of sideways glances when others learn what they do for a living. Some claim comments like these are not that unusual: “But don’t you always feel like the bad guy?” “Well I […]

Quantifiable, realistic objectives work best. In today’s busy business environment, many managers and HR professionals can find it challenging to allocate time for employee goal-setting sessions. The reality is that goal-setting with employees is still a fundamental element of effective management. Goals can provide focus to employees, enhance their chances for success, and sustain their […]

The economy seems ever so slowly to be on the rise. What lessons have you learned from the recession? What are your plans for 2011? Most employers and employees agree that the workplace they knew before 2007 is not the same one that currently exists. Some of the changes are obvious: fewer staff members, salary […]

Terminating someone is never easy, but it may be you who is hit hardest! They know they’re in the crosshairs! Employees who are not meeting standards and can’t seem to pull their job performance together often live in fear, knowing it’s probably only a matter of time before you call them into your office and […]