An employee’s soft skills can make or break their job performance, especially when it comes to leadership positions. Technical or “hard” skills are certainly important, but having good soft skills—those personal characteristics like agreeableness, empathy, the ability to influence and listen, likeability, and the ability to resolve conflict—will determine whether an employee is able to enlist the necessary cooperation and buy-in from peers, subordinates, superiors, and even clients and vendors, to do their job well.
So, how can you identify a candidate’s soft communication skills? It’s an unfortunate truth that someone with poor or underdeveloped soft skills can nonetheless harness enough superficial charm to convince a hiring manager they possess these attributes in spades. But being able to put on an act in a short interview isn’t the same as using soft skills in the workplace. In these cases, the manager might not see the truth until it’s too late.
According to Forbes, these are a few of the key soft skills all employers want workers to possess:
Apart from the right experience and qualifications, employers want workers with good soft communication skills, the ability to work well in a team, good problem-solving skills, good time management and planning skills, the ability to take criticism, and a strong work ethic. Anyone being considered for a people (versus project) management position should also possess coaching, mentoring, and influencing skills.
When we consider that resumes are usually reviewed for technical skills, correctly discerning your candidate’s soft skills sounds nearly impossible. After all, 45-90 minutes (the length of the average job interview) is not a lot of time to gain real insight into a person’s true character.
Here then, are ten soft skills interview questions to help you make the most of your time (as well as the candidate’s) and focus on key soft skills in the workplace.
This question will provide some insight into the candidate’s learning agility and sense of curiosity. It may also reveal their preferred learning style and their resourcefulness when it comes to seeking assistance from others.
Rejection is often an exercise in humility. Listen carefully for signs of resentment or hostility when they recount having their ideas shot down or criticized. It’s also important to see how they handle the aftermath of this situation. Did they become sullen and critical, or did they buy-in and contribute to a positive outcome?
While this may seem like a straightforward question about work ethic (and it is), it also offers a glimpse of the candidate’s time management skills. Are they constantly working late to go above and beyond expectations or do they need to put in the extra work to simply meet them?
There is no excuse for disorganization in today’s era of time management tools and applications. For leadership candidates, it’s important to know how they keep themselves on track because those habits will often trickle down to the rest of their team.
This question not only looks at time management and planning skills, but can also provide insight into the interviewee’s emotional intelligence, learning agility, coaching skills, and ability to both build consensus and manage conflict.
Handling problems as they emerge is one thing, but laying out a strategic and visionary plan for success from the start is quite another. This question forces candidates to consider whether they have the ability to translate big picture goals into short term objectives and get their team on-board with a “can’t fail” agenda.
The most successful leaders are always learning. Resilience is among the key soft skills that organizations want leaders to trickle down into their teams. Finding out how people respond to setbacks is a good indication of whether or not they will bounce back from disappointments and frustrations in the future.
Integrity matters in any organization. Will the candidate go along with the crowd when asked to cross a line or will they take a stand and make the case for doing the right thing? While the latter type of employee may spark the occasional conflict, those conversations almost always benefit the organization in the long run by steering it clear of ethically dubious decisions.
Dismissing an employee is a difficult situation, even if the person is being let go for justifiable (and documented) cause. The potential for conflict is high and if handled incorrectly, the situation could expose the company to liability. Leaders with good soft skills should have an idea of how to handle those conversations.
The best employees and leaders are always learning. Ideally, their desire to learn should be contagious, encouraging the people around them to level up professionally and grow personally. For leaders or managers, there should also be an incentive to learn new things to pass on to the rest of their team.
Keep in mind that as the candidate is answering the questions, you’ll get the opportunity to assess his or her communication skills and style. While your gut reaction is rarely a perfect judge, you should be able to see if the candidate is able to communicate comfortably and effectively. For a deeper understanding, you should consider using soft skills assessment tools during the interview process. These tests provide information in a more controlled environment, which helps you to assess their soft communication skills without the potential bias that comes along with an in-person interview.
Soft skills development should be a major component of every employee development plan. The ability to communicate effectively and build strong working relationships is incredibly important for success in any organization. While it’s important to target candidates who possess key soft skills during the hiring process, continuing to develop those skills will help make them even more successful in the future.