We are a month into the new year, and while there is still time to reflect on and refresh your business practices, we all can do a lot more to start the year on the right foot! And there’s no better place to start than your customer success team — the face of your business. Evaluating your current practices, identifying areas for improvement, and cultivating a customer-centric culture that revolves around listening to your team, your customers, and the market will help you stand out. Within your organization, the right tone for the new year would be an enhanced focus on language. Words, when used the right way, can help build up a positive, empathetic business culture, but if used the wrong way, they can cause conflict and dissension while eroding employee morale. Doing all this can feel intimidating — taking the first step always is! And that’s why, in this issue, we help you start the year on the right footing with tips and actionable strategies across these areas. And we have a bonus — a new eBook offering a detailed blueprint for a successful company culture. It’s a 5-part eBook with a culture-check survey that you can roll out immediately. It’s the perfect time to focus on your company culture, as a recent Glassdoor survey found that 77% of job seekers would consider company culture before applying for a job, and 56% of employees say company culture is more important than salary! Remember, the new year is not about drastic measures or punishing routines. It's about starting fresh, feeling good, and setting yourself up for success. Let’s raise a toast to that spirit and get on to a year that will truly shape up to be great!
Do you know only one-third of your employees are engaged? Employee engagement is a top priority for organizations this year. Learn how to redefine employee experience — our partner PuzzleHR has 6 ideas for you. The Polar Bear Plunge: And 5 Other (Less Drastic) Things You Can Try to Start the Year Right Any start of the new year is often filled with resolutions and aspirations. But just like The Polar Bear Plunge, taking that first step can be daunting. Here are 5 ways to kick off the year on a positive note. Reflect, Revamp, Respond: A Blueprint for Customer-Centric Success It only takes a few negative customer experiences to impact your company. Here are some tips to start you off when creating a customer-centric culture. The Right Word at the Right Time: 5 Ideas to Improve Your Company’s Communications in 2024 Nothing can set the right tone for the new year better than examining your communications with your colleagues and employees. Here are 5 ideas to improve your organization’s communication in 2024.
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🎓 First Friday Fundamentals Training Join us for our monthly training webinar for an in-depth exploration of The Omnia Assessment and discover how it can provide valuable insights into your workforce. 🗓️ February 2nd, 2024, 12:30 - 1:30 PM (ET)
🗓️ March 1st, 2024, 12:30 - 1:30 PM (ET) ***** Events Line UpFebruary 13th: Attending the Greater Tallahassee Chamber of Commerce’s Professional Women's Forum February 15th-16th: Participating in and judging the USF Selling with the Bulls Sales Competition February 16th: Presenting at Pinellas County District Wide Training Clearwater February 28th: Attending Synapse Summit 2024
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