We’ve all heard about the toxic employee. They have notoriously bad attitudes that affect and infect the team, bringing down the mood and productivity of just about everyone around them.
These proverbial “bad apples” can reside in the ranks or management but either way cause trouble for your staff and your customers—and that means trouble for you.
You’ve tried ignoring the problem, you’ve dropped “hints” to the offending employee, and you even had that one oh-so-awkward conversation that left you with the distinct impression your “problem child’s” ears sure weren’t made for listening.
All that and the complaints are louder than ever. Now what?
I once had a manager tell me she didn’t “like to get all bossy” with staff. Fair enough, I said, but you ARE the boss. Being the boss means you have responsibility. Being the boss means you have authority. Being the boss means you’re within your rights to set and enforce standards and expectations without being made to feel you’re doing something unseemly.
If your toxic employee hasn’t responded to your gentle suggestions for improvement, perhaps the first attitude that needs adjusting is yours.
Before you confront your employee again (and yes, this is going to be necessary), make sure you understand what’s really going on. If you’ve spoken with the employee more than once about his behavior but nothing’s changed, you likely have a fighter on your hands. Fighters are in a constant battle for control of most everything and everyone around them.
There’s nothing wrong with a little spirit, and if your request were inappropriate (that your employee engage in immoral or illegal activities, for instance) you’d deserve to see a little of that spirit, to my way of thinking.
However, that’s not the case. What’s inappropriate here is your employee’s combative attitude. Recognize it and plan accordingly.
If you’re dealing with a fighter, you’d do well to acknowledge that fighters are nearly obsessive about winning and will engage in obfuscation, manipulation, and even outright lying to stay on top.
Your goal then is threefold:
Do not get off track, do not let your employee frame the conversation, do not get sucked into any diversionary drama, and do not back down. Your expectations are reasonable, and your employee has no legitimate excuse for ignoring them.
If necessary, don’t be afraid to repeat yourself:
“I understand, but your behavior is disruptive and inappropriate and must stop.”
“I see what you’re saying, but your behavior is disruptive and inappropriate and must stop.”
“I’m sorry to hear that, but your behavior is disruptive and inappropriate and must stop.”
Immediately end the conversation if your employee becomes irate or abusive. At that point, you can say something like:
“I can tell you’re upset, and I can understand why. However, I can’t allow you to address me disrespectfully. We can talk more when you’re better able to control yourself. Until then, please know that my initial position stands. Your behavior is disruptive and inappropriate and must stop.”
However the meeting ends, when it ends, immediately document the highlights and send your employee an email message restating your expectations.
If your toxic employee continues as before, escalate the discipline until the employee gets the message or is let go. Don’t drag this process out, either.
Do yourself and your organization a big favor and approach this employee only after you’ve consulted with Human Resources or whomever is responsible for employee relations in your organization. You don’t want the employee (remember you’re dealing with a fighter here) to take this opportunity to cause more trouble, legal or otherwise, for you or your company.
The longer you manage, the more likely it is you’ll encounter the toxic employee.
Because toxic employees have been fighting for years, you shouldn’t take the bad behavior personally. However, you must take it seriously. Toxic employees do not have a positive effect on the people around them. They ruin cultures and sometimes whole companies with their uncooperative, selfish, and conniving ways. Don’t let that happen on your watch.