Employee Development & Retention

Your employees have been working hard all year, and while they are compensated for their efforts, the end of the year is a good time to show your appreciation. However, you can’t give just any type of bonus or reward, or it won’t be appreciated or even remembered. A recent survey of UK workers, conducted […]

Employees have an inherent desire to be treated fairly and rewarded appropriately. Study after study shows that employees who feel that their organization respects and appreciates them are more engaged and more productive than workers in companies that are perceived to be selfish, biased, and uncaring. So, where does your company rank, and how do […]

With ten years of experience working in kitchens and restaurants, I feel I’m able to safely say I’ve seen some of the worst managers any industry has to offer. Everything from the Disgruntled Downer to the Overarching Dictator, the Hopelessly Clueless, and the Much-Too-Friendly have tried to run kitchens, and all failed miserably. They’ve shouted, […]

Do you have an employee who is hardworking and extremely conscientious? Who takes on more tasks and is always willing to follow through on the tedious, clerical chores everyone else avoids? Who routinely stays late and does favors for all? Who remembers birthdays and brings in homemade brownies? Who anticipates every office need? Sounds wonderful. […]

By now, you may have heard about that audiotape featuring a Comcast employee and a long-suffering customer who wanted nothing more than to have his service canceled sans fuss. Unfortunately, the very aggressive and very talkative sales representative refused to comply until the customer would tell him why he “wouldn’t want the fastest internet in […]

The great poet John Donne famously wrote that “No man is an island.” Donne’s observation was a comment on humanity's inherent interdependence, and it’s hard to argue with his worldview. People need other people. That’s a fact. And this fact is very apparent in the workplace, where absolutely nothing can be accomplished without team effort. […]