Leadership & Management

Managers…is the feedback you give diplomatic enough? If you answered, "Of course it is, you moron," it’s probably not! Being able to give performance advice, tactfully is a vital management skill. If you are the kind of leader who takes pride in speaking your mind, you might have to be extra careful with your words […]

Are you letting irreplaceable information slip right through your fingers?  Companies today are savvy about protecting their computer files, backing up hard data, setting up firewalls, and making copies of crucial documentation…but what about the details that cannot be downloaded?  All those little bits of important information embedded into the brain of your best employee, […]

Ok, I'll admit it, I'm thrilled with the recent study findings at the University of Utah reporting that people who multitask the most are not very good at it. Why am I thrilled? It's totally sour grapes. I can't multitask. At all.  If I'm talking on the phone, I'm generally sitting completely still.  Sometimes I […]

Building relationships is an important part of any successful sales job.  Some of the most prosperous people in the business can quickly build rapport, make a connection, and use that new connection/relationship to sell.  However, many times, “relationship builders” - men and women who look and sound exactly like real salespeople but cannot close - […]

Taking a close look at your own supervisory strengths and weaknesses might not be fun, but it sure can help you with your own productivity and team. I know you are an awesome manager – everything you touch turns to gold, and your people revere you. That being said, there’s always room for improvement! Acknowledging […]

Ah, the New Year… time to make those resolutions. Most people are setting goals to get in shape, shed a few pounds, maybe de-clutter. But considering the high cost of employee turnover, companies will want to make sure the weight they lose or the “clutter” they excise is not in the form of skilled personnel. […]