Let's face it; sometimes people end up in a management position who might not belong in one. It happens for a variety of reasons. Fortunately, not all is lost. There are some things you can do to help a non-leader lead!
In fact, it happens all the time: You thought you had the perfect person to take charge of a team: they had enthusiastic references; they used to do the job, and they rocked at it; they managed a different department and had amazing success. All signs indicate they should be doing great, but for some reason, things just aren’t working out. You have unmotivated employees, deadlines are being missed, production is falling. What do you do?
Well, you don't have a time machine, so you'd better make the best of the situation now. It was possibly just a bad-fit hire, or maybe it was a promotion that should not have happened. Too often, top performers are rewarded for their successes with promotions to management. This may seem like the perfect prize for their contributions, but unfortunately, the qualities that make them a top performer in their current role may not be the same qualities that make a successful leader.
Let's look at some scenarios. Take Cal, a friendly, helpful, conscientious customer service rep., a top performer. As a manager, his best traits could work against him. He could be too cautious, too uncomfortable with conflict, and too uneasy dealing with situations that are not outlined by written procedures. Now take a look at Martha, a top-producing salesperson who closes deals quickly and innovates frequently. In a leadership role, she could set overly aggressive goals, she may not enforce important rules, and she might not want to mentor or coach employees. While these are top performers in their fields, it does not translate seamlessly to ideal leadership.
That’s not to say top employees can never lead or that a struggling manager can't be coached; some may need more guidance than others.
1. First off, make sure the person still wants to manage (or see if they ever did). The promotion might have seemed like a wonderful thing at first, but if the individual is experiencing daily, soul-crushing anxiety, maybe it’s time to let them step back. Make it clear that a reduction in management duties would not be a punishment, just an adjustment. And mean it.
2. Find out where the problem is. Are employees not being held accountable, is morale lagging, are people lacking direction? Observe the situation, talk to the leader, and consider having them take a behavioral assessment to identify strengths and challenge areas. Interview the staff if necessary.
3. Be prepared to mentor and coach, focusing on the biggest problem area first. For example:
4. Once you figure out the problem, create a plan to correct it based on the biggest challenge areas. Check-in regularly to make sure progress is being made.
5. Since you don’t have a time machine: Hire right the first time. Make sure you do your due diligence when selecting people to lead your teams, and offer coaching from the outset. Even natural leaders will need some time to get up to speed.
6. Find other ways to reward your best performers if they are not necessarily interested in or suited to become leaders. Offer more responsibility, chances to cross-train, or opportunities to contribute in a natural and appealing way.
