April 30th, 2011

3:15pm – 4:30pm

Valerie Harwell Speaking

Course #5461               Executive Briefing

Complementary But Different: Helping Producers and CSRs Avoid a Tug of War 

Producers and customer service representatives tend to have different views of the work of the agency. Learn how to make them pull on the same rope rather than pulling in different directions as in a tug of war. Learn how agency principals can use distinct management skills and techniques for these disparate groups of people. Learn what works (and doesn’t) from an industry consultant who specializes in productivity.

For more information about Valerie Harwell, please contact:  vharwell@omniagroup.com

For information regarding the conference, please visit their site at:  http://www.netvu.org/11NC/11NC_home.html

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