A Reading of the Minds
by Carletta Neal
Gaining insight into your employees’ mindsets and true capabilities is critical
during these uncertain economic times. Limited hiring budgets and the declining
number of workers entering the insurance industry are forcing agency owners
to get the most from existing staff. read more
A When Bad Things Happen to Good CSRS
by Sean Neumayer
We’ve all read articles on how the right management tactics can improve
a struggling CSR’s performance. But what’s seldom discussed is the opposite
scenario: how the wrong management tactics can actually bring down a
great CSR, trigger strong feelings of resentment, and make the exit
door look all too appealing. read more
Personality Plus or Minus in Sales
by Caletta Neal
How to use a producer's unique personality traits in sales is anecessary
evil. That's how some people might describe insurance. read more