There’s a lot of negative press about the lack of customer service today. For every one thousand bad reviews there are three good reviews. Many companies are emphasizing new business generation and forgetting the value of their existing client base. Great customer service stands out, more so today than ever before. It builds loyalty and has a continuous positive impact on the bottom line. And as if that wasn’t enough, poor customer service now spreads instantly throughout social media like wild fire! Building a customer-centered business is vital to growth, profits and reputation. And your customer service employees are right at the heart of all of it.
Discover the strengths, challenges and even hidden talent on your team. Understand what inspires each individual and how to tap into their motivators. Uncover their personal service style and how they will interact with your customers.
What’s in it for you?
Last year, we decided to implement the use of Omnia assessments into our selection process with new team members. We have been very pleased with the service that Omnia provides every step along the way. The assessment have been very helpful in learning about a person’s work styles and preferences prior to making a hiring decision. After using the Omnia assessment for several months, I feel like I was hiring new team members in the dark before using the Omnia assessment.