The Omnia Customer Service Style Report

Looking for new ways to make your service team stronger and more productive?

There’s a lot of negative press about the lack of customer service today. For every one thousand bad reviews there are three good reviews. Many companies are emphasizing new business generation and forgetting the value of their existing client base. Great customer service stands out, more so today than ever before. It builds loyalty and has a continuous positive impact on the bottom line. And as if that wasn’t enough, poor customer service now spreads instantly throughout social media like wild fire! Building a customer-centered business is vital to growth, profits and reputation.  And your customer service employees are right at the heart of all of it.

Discover the strengths, challenges and even hidden talent on your team. Understand what inspires each individual and how to tap into their motivators. Uncover their personal service style and how they will interact with your customers.

What’s in it for you?

  • An easy-to-read report that is written to the individual, not about them.  It’s great to share and use as a development tool.
  • Objective insight into each individual’s strengths and challenges.
  • A good indicator if your job applicant is the right fit for the position.
  • A self-awareness tool that provides individual coaching advice, rather than a one-size-fits-all approach.
  • Access to our experienced client advisors to review reports, answer questions and help you use the tool effectively for your team.

 


What some of our customers have to say...

Coast Dental

Last year, we decided to implement the use of Omnia assessments into our selection process with new team members. We have been very pleased with the service that Omnia provides every step along the way. The assessment have been very helpful in learning about a person’s work styles and preferences prior to making a hiring decision. After using the Omnia assessment for several months, I feel like I was hiring new team members in the dark before using the Omnia assessment.

Michele S. Zucco, PHR - Associate Vice President, Shared Services & Talent Management Coast Dental
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