There’s a lot of negative press about the lack of customer service today. For every one thousand bad reviews there are three good reviews. Many companies are emphasizing new business generation and forgetting the value of their existing client base. Great customer service stands out, more so today than ever before. It builds loyalty and has a continuous positive impact on the bottom line. And as if that wasn’t enough, poor customer service now spreads instantly throughout social media like wild fire! Building a customer-centered business is vital to growth, profits and reputation. And your customer service employees are right at the heart of all of it.
Discover the strengths, challenges and even hidden talent on your team. Understand what inspires each individual and how to tap into their motivators. Uncover their personal service style and how they will interact with your customers.
What’s in it for you?
The Omnia Group “Profile” is a great tool to use when hiring new people into your organization. It was a valuable tool in comparing my top performer’s Profile to a new candidate. If an employee did not work out and we needed to terminate for performance, I would bring up the Profile from the hiring process and review the findings again and every time Omnia had targeted the candidate right on the money. I would never go against what the profile again after a couple of bad hires.