Customer Service Style Report

Want to create a service-first culture that emphasizes customer loyalty as much as new sales?

Looking for new ways to make your service team stronger and more productive?

There’s a lot of negative press about the lack of customer service today. For every one thousand bad reviews there are three good reviews. Many companies are emphasizing new business generation and forgetting the value of their existing client base. Great customer service stands out, more so today than ever before. It builds loyalty and has a continuous positive impact on the bottom line. And as if that wasn’t enough, poor customer service is now instantly transmitted to the world via social media. Building a customer-centered business is vital to growth, profits and reputation.

Discover the strengths, challenges and even hidden talent on your team. Understand what inspires each individual and how to tap into their motivators. Uncover their personal service style and how they will interact with your customers.

What’s in it for you?

  • Objective insights into each individual’s strengths and challenges. The report is written to the individual, not about them, so it’s easy to share and therefore use as a development tool.
  • A self-awareness tool that provides individual coaching advice rather than a one-size-fits-all approach.
  • Access to our experienced client advisors to review reports, answer questions and help you use the tool effectively for your team.
  • No training required.

Fill out this quick, easy form to uncover the needs of your CSRs, play into their strengths , improve weaknesses, keep them engaged, and ultimately reduce turnover.