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When Employees Lose Respect For Their Managers

Terri Williams : September 16, 2014 2:00 pm : Blog

"You used to be one of the company’s most revered managers, but now it seems that you’ve lost the admiration and respect of your team. While it’s doubtful that any of your employees are brazen enough to come out and say, “I don’t respect you,” they show it by their actions. They’re not as excited read more »"

Handling the Aggressive Manager

Crystal Spraggins : September 11, 2014 5:00 pm : Blog

"Dr. George Simon, author of Character Disturbance, In Sheep’s Clothing, and The Judas Syndrome, is a nationally recognized expert on manipulative, cunning, aggressive people. And he keeps plenty busy, because there are plenty of people who live and work with aggressive folks, and they need answers and solutions. If you work for an aggressive personality, read more »"

How to Take a Codependent Employee from Good to Great

Diana Schneidman : September 8, 2014 12:00 am : Blog, Uncategorized

"Do you have an employee who is hard working and extremely conscientious? Who takes on more tasks and is always willing to follow through on the tedious, clerical chores everyone else avoids? Who routinely stays late and does favors for all? Who remembers birthdays and brings in homemade brownies? Who anticipates every office need? Sounds read more »"

Who Is Responsible for Employee Engagement?

Terri Williams : September 2, 2014 2:00 pm : Blog

"Employee engagement is crucial to the success of any organization. There’s no shortage of available material offering theories, tips, and tidbits on ways that companies and managers can increase employee engagement by following Steps 1, 2, and 3, or implementing Principles A, B, and C. However, this advice is often one-sided and fails to take read more »"

Lose Not Thy Cooleth

Christine Butler : August 26, 2014 2:00 pm : Blog

"When I was growing up, my Dad had a home office. His desk was always a mess, but you didn’t dare touch it or you’d “mess up his system!”  One item from his desk, I remember very well, was a tiny sign that was always in clear view…even through the piles of paper. It read read more »"

The Rise of Feminine Leadership Communication Styles

Terri Williams : August 21, 2014 4:00 pm : Blog

"  Women may still be hitting that glass ceiling of equal pay, leadership opportunities, and a host of other categories, but they’re rising above in at least one major area that has the potential to be a game changer: effective leadership and communication. While many female leaders are encouraged to adopt a masculine leadership approach read more »"

Getting the Most from Pre-Hire Assessments

Crystal Spraggins : August 19, 2014 4:00 pm : Blog

"Two important concepts in testing, are validity and reliability. A valid test measures what it purports to measure. A reliable test does so consistently. Not so fast. Even the best test can result in questionable outcomes if the tester forgets a couple of important things.     How can you get the most out of pre-hire assessments? Be sure your assessments suit read more »"

What the Best Salespeople Know About the Art of the Sale

Crystal Spraggins : August 14, 2014 2:00 pm : Blog

"I used to know a salesperson (let’s call him “Al”) whom customers either loved or hated. Al’s beat was college campuses, and rumor had it that when professors knew he was coming to town, they’d either bring out the welcoming committee or suddenly decide it was time to run an errand. Overall, though, Al was read more »"

Is Your Body Language Saying Something Different Than Your Mouth?

Christine Butler : August 11, 2014 2:00 pm : Blog

"Have you ever been talking to someone and her eyes are everywhere else but looking at you? Maddening isn’t it? In most cases, what she’s telling you is that she isn’t the least bit interested in what you’re saying…at least that’s how most would interpret it. We all may think we know what body language read more »"

Walk the Walk to Create Great Company Culture

Terri Williams : August 7, 2014 5:00 pm : Blog

"For better or for worse, the way your company functions is a result of the culture that you create. According to Angelo Kinicki, professor of management at the W.P. Carey School of Business at Arizona State University, culture is “the set of shared, taken-for-granted, implicit assumptions that a group holds and that determines how it perceives, read more »"

How Empowered Employees Can Impact the Client Experience

Crystal Spraggins : July 28, 2014 2:00 pm : Blog

"By now, you may have heard about that audiotape featuring a Comcast employee and a long-suffering customer who wanted nothing more than to have his service canceled sans fuss. Unfortunately, the very aggressive and very talkative sales representative refused to comply until the customer would tell him why he “wouldn’t want the fastest internet in read more »"

70% of Employees Don’t Feel Engaged; Internal Communication Can Help

Terri Williams : July 24, 2014 5:00 pm : Blog

"You want to improve the job satisfaction rates at your organization, but you can’t afford to give everyone a substantial raise or send all of the employees on an all-expense paid, week-long cruise. The good news is, you don’t have to go to these lengths to make your employees happier to work for your company – read more »"

How to Become a Successful Negotiator in 10 Steps

Christine Butler : July 22, 2014 5:00 pm : Blog

"You may not be in a position to negotiate the next Nuclear Arms Treaty, but sharpening your negotiation skills makes good sense no matter what business you’re in. Negotiating is an art and some people are a lot better at it than others. But that doesn’t mean you shouldn’t work on it and practice to read more »"

Can You Hear Me Now? 6 Tips to Improve Your Listening Skills!

Terri Williams : July 17, 2014 3:30 pm : Blog

"Listening is the foundation of effective communication. The ability to actually hear and understand what is being said is critical to establishing and maintaining workable relationships with coworkers and clients, solving problems, resolving conflicts, and reaching organizational goals. But despite the importance of listening skills, they’re sorely lacking in most business – and personal – read more »"

Using Behavioral Assessments to Save the Family Business

Diana Schneidman : July 1, 2014 5:00 pm : Blog

"Father merchant, son gentleman, grandson beggar. It’s the Mexican way of expressing the American saying, “Shirtsleeves to shirtsleeves in three generations.” Then there’s the Brazilian equivalent. Rich father, noble son, poor grandson. And let’s not leave out Italy: From the stables to the stars and back to the stables. Family businesses have faced the same problems for read more »"

Ready, Aim, Fire!

Carolyn Eagen : June 25, 2014 5:00 pm : Blog

"Personality clashes, lackluster performance, insubordination, aggressive behavior – good reasons to fire an employee? Maybe…or maybe not! If you spend most of your morning commutes dreaming up new ways to deal with a nightmare employee, then it’s time to stop dreaming and start taking action. Eliminating employee misconduct is a huge challenge for anyone who read more »"

Don’t Hire a Shoe to do a Hammer’s Job!

Carletta Clyatt : June 20, 2014 3:58 pm : Blog

"I once put together a bookcase with a shoe and a screwdriver. I was young, impulsive, and it was too late to go to the store to get a hammer. I was tired of looking at the unassembled bookcase in the middle of my living room, so I looked around the apartment to see what read more »"

What are Soft Skills and Why the New Focus on Them?

Christine Butler : June 12, 2014 5:00 pm : Blog

"It’s becoming quite common for employers to look beyond the specific job qualifications or the technical expertise of an individual applying for work. These hard skills are very important as to whether or not a person can do the job…but there’s more. The second kind of skill set that companies are seeking is what is read more »"

Six Ways to Help a Non-leader Lead

Jennifer Lucas : May 7, 2014 2:00 pm : Blog

"When someone ends up in a management position that might not belong in one, not all is lost…there are some things you can do to help a non-leader lead!  It happens all the time: You thought you had the perfect person to take charge of a team…they had enthusiastic references, maybe they used to do read more »"

Managing the Introverted Employee to Best Performance

Jennifer Lucas : April 30, 2014 2:00 pm : Blog

"It’s estimated that introverts make up from one-third to one-half of the U.S. population. Despite the large numbers, however, introverts report feeling discriminated against by their more chatty brethren—for example, finding it more difficult to land a job offer or get noticed at work. Society, it would seem, values extroverts and their “outward orientation” to the world read more »"

7 Tips for Addressing Employee Performance Problems

Jennifer Lucas : April 16, 2014 2:00 pm : Blog

"When things aren’t going great with a new (or even a seasoned) employee, it may not be fun to address their performance problem, but letting it slide isn’t doing them or you any favors. There are times when it is clear that you, as a manager, need to step in. For example, Frank has neglected read more »"

How to Respond to a Request for a Religious Accommodation

Crystal Spraggins : March 27, 2014 2:00 pm : Blog

"Employee requests for religious accommodation at work are not always handled appropriately, take for instance Ashanti McShan’s case. Ashanti McShan, a 17-year old high-school student, was excited about her first day of work at Burger King. She had just been hired as a cashier at the fast food restaurant. The hiring manager had assured her that read more »"

How to Fire a Bad Employee

Kerry : March 18, 2014 2:00 pm : Blog

"Firing an employee is never easy, even if the employee is an unlikable person.  Factor in today’s economy and an employee with a family relying on his/her single income and even Donald Trump may lose sleep over it.  And, if there is ever a time when you want to be extra sure of crossing your read more »"

The Art of Interviewing – Going Beyond Stengths and Weaknesses

Kerry : March 5, 2014 2:00 pm : Blog

"Article by: Deidre Forster It’s time to hire your next right hand man or woman.  An assistant like no other.  The yin to your yang. Reviewing resumes and calling references led you to today: Interview time.  First candidate is due in 15 minutes.  What are you going to ask them to determine if they are truly read more »"

Are Employee Behavioral Assessments Legal?

Kerry : March 1, 2014 2:00 pm : Blog

"Author: Crystal Spraggins When you read in the news that a large employer like Target (Soroka v. Dayton Hudson Corp. d/b/a Target Stores) or Rent-A-Center (Karraker v. Rent-A-Center Inc.) has been sued for using personality testing in their hiring processes, you have to wonder what went wrong. You also have to wonder, are these things legal? Because if huge employers with read more »"

5 Good Reasons To Be A Micromanager

Crystal Spraggins : February 18, 2014 2:00 pm : Blog

"Rarely does anyone have anything good to say about a micromanager. And no wonder, because employees hate being micromanaged. Come on, who wants a manager breathing down his neck while giving step-by-step instructions on how to do something he already knows how to do very well? And believe it or not, managers hate having to micromanage, too. Most managers read more »"

Liar, Liar, Pants on Fire. Who Are You Really Hiring?

Jennifer Lucas : February 1, 2014 2:00 pm : Blog

"Lying on a job application is nothing new.  But, with the economy in turmoil and jobs more difficult to secure, the amount of people who take chances and exaggerate on a resume or application has grown exponentially. It is estimated that 40% of people applying for a job have exaggerated some portion of their resume.  Once you read more »"

Testing for Team Building

Jennifer Lucas : February 1, 2014 2:00 pm : Blog

"The great poet John Donne famously wrote that “No man is an island.” Donne’s observation was a comment on the inherent interdependence of humanity, and it’s hard to argue with his worldview. People need other people. That’s a fact. And this fact is very apparent in the workplace, where absolutely nothing can be accomplished without read more »"

Our Top 8 – Assessment Dos and Don’ts

Jennifer Lucas : January 6, 2014 2:00 pm : Blog

"You’ve made a bad hire (or two), and now you’re seriously considering the merits of pre-employment testing. Or, your team is experiencing a lot of conflict, and you’ve been told that personality assessments might aid in team building. Or, perhaps your team is NOT in conflict, but you’d like members to work better together nonetheless. read more »"

2014: The Year of Assessment

Jennifer Lucas : January 3, 2014 10:00 am : Blog

"Sure 2014 may really be the Year of the Horse, according to the Chinese calendar, but since we’re not staring down at a second order of egg rolls on a paper placemat spelling out the Chinese zodiac, let’s rename 2014 as the Year of the Assessment. A new year tends to open everyone up to new ideas.  read more »"
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